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New Contributor
rain691
Posts: 4
Registered: ‎09-16-2011
My Device: Blackberry Bold 9900
My Carrier: Telus

Unable to Add Some New BBM Contacts

I recently got the Blackbery Bold 9900 and installed the most recent upgrade for BBM through Blackberry App World.  Subsequently since then, my BBM has not been working properly.  When I sent out an invitation request to invite someone to connect, using their PIN, I am unable to connect successfully with some of the people I have sent invitations to. It just shows invitation and their PIN# pending.  These people were connected to me previously but unable yo connect with some since I did the BBM software upgrade through Blackberry App World yesterday.

Any suggestions?

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to Add Some New BBM Contacts

Normally on a device switch like this, the BBM contact list is updated and reconnected automatically without new invites being sent out. So:

1) Have those contacts actually accepted your new invite?

2) You might need to delete the invite and have that contact delete you as an existing contact and re-add them.




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New Contributor
rain691
Posts: 4
Registered: ‎09-16-2011
My Device: Blackberry Bold 9900
My Carrier: Telus

Re: Unable to Add Some New BBM Contacts

Have done that.  Invitation is still showing pending status, even though the person has accepted my invitation.  On my phone, invitation is still showing pending status.  Thank you for your sugggestion.  I really think it is a software upgrade issue with BBM, as I did not experience any problems with BBM until I installed the most recent BBM upgrade yesterday.

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