12-20-2011 11:17 PM
Your carrier: Verizon WIreless
Model info and OS version:
smartphone (3G, CDMA, Wi-Fi)
7.0 Bundle 1739(v188.8.131.524, Platform 184.108.40.2062)
3G bands 1,8
Did a battery pull fix your issue? No.
Apps installed and their version if possible: I have no Applications anymore because i completely wiped my handheld of any and all data
Any other details that would help us out with your issue: phone would load for minitues and minutes before letting me do anything before this issue started
Good description of what is really wrong and how to reproduce if possible. Details of what you did before:
My phone will not allow me to connect to the mobile network..,steps ive taken:
-removed sim card and re-inserted sim card
-ran a diagnostics test
-went to a verizon wireless store
-posted countless questions reguarding this issue
...please if at all possibe can you help me fix this issue i got the phone 2 months ago and never had any problems until recently. Before i lost connection to the mobile network it would load and load and wouldnt let me click or call anything and then BOOM! Out of no where my mobile network turned off..
10-26-2012 10:40 PM
My Blackberry does the same thing. It's basically dead. And it died over night for basically no reason while charging. Tried everything down to factory reset and complete OS reinstall, the entire Verizon and blackberry troubleshooting chain. Because my phone is 1 year and 3 weeks old they basically won't do anything or replace it, for something that cost 500$ new that's not acceptable. Customer support on both ends was useless and ended up hanging up on me. Had one guy from blackberry tech support who said they'd replace it because it's so close to the 1 year and still in the same month, but got disconnected from him and not been able to reach him again. I'm more than upset with Verizon and Blackberry for their total absence of customer support, especially on a problem that after googling is KNOWN since end of 2011 for these types of Blackberries when charging over night!!!!!!
10-27-2012 09:43 AM
10-27-2012 03:00 PM - edited 10-27-2012 03:00 PM
It still does connect to a WiFi though and sometimes after rebooting for a split second tries to connect to the mobile network. But then when you try again ticking the box to get a connection, it simply does nothing, not even try to connect.