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New Contributor
kadams924
Posts: 2
Registered: ‎05-04-2013
My Device: Bold 9900

Unable to connect w/ BlackBerry ID-Data Services Good-Can Send BBM Request/(D) Mssgs w/ No Reply. GAH!

I've went through every help channel/website I can think of.  I've tried so many things, I'm waiving the white flag.

 

BB Bold 9900.  BBM stopped working yesterday morning.  Was able to send messages and they received, but was unable to receive their replies.  They are showing me as a contact, while I am showing "pending authorization" but they were the ones that sent me the request.  I tried even flipping the contact request.  That didn't work either.

 

I tried to delete BBM application, wouldn't let me.  It isn't showing in the applications, yet it is showing it is set up. 

 

I logged onto computer to verify BBID, everything looks good, yet BB won't let me go any further than receiving the "Unable to connect w/ Blackberry ID."

 

All contacts are all part of the same network.

 

I downloaded the new software, to no avail.

 

I'm at a loss...please help.

Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Unable to connect w/ BlackBerry ID-Data Services Good-Can Send BBM Request/(D) Mssgs w/ No Reply. GAH!

Hi and Welcome to the Community!

 

There was a major BB outage yesterday, affecting multiple carriers and regions. I've no idea if you were affected, but if you were, then it may take some time to restore services for everyone.


Nevertheless, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
kadams924
Posts: 2
Registered: ‎05-04-2013
My Device: Bold 9900

Re: Unable to connect w/ BlackBerry ID-Data Services Good-Can Send BBM Request/(D) Mssgs w/ No Reply. GAH!

Okay, that doesn't work...I'm getting the same messaging system.  "Unable to connect w/ BlackBerry ID"  I can't log in to get the service books, if I can't get past this point.

 

Please advise...

 

Thanks..

Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Unable to connect w/ BlackBerry ID-Data Services Good-Can Send BBM Request/(D) Mssgs w/ No Reply. GAH!

Then you fall out to what I said at the end of that post...contact your mobile service provider for formal support.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Timmyp
Posts: 2
Registered: ‎05-06-2013
My Device: 9900 and z10

Re: Unable to connect w/ BlackBerry ID-Data Services Good-Can Send BBM Request/(D) Mssgs w/ No Reply. GAH!

I am having the exact same issue. Still no resolve for this? Extremely frustrating.