Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎02-04-2011
My Device: Not Specified

Unable to edit or create new contact

Blackberry 9650 on bes server.

When trying to create or edit a contact, the blackberry freezes and produces the following error.

Uncaught exception:
app(207) is not
responding; process


I have tried hard resetting and wiping it completely and re-activing with no luck. Anyone ever experience this and find a solution to it.

Hall of Famer II
Posts: 55,001
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Unable to edit or create new contact

Hi and Welcome to the Forums!


Given what you describe, I'd suggest you next do a clean OS reload on the BB. Here's a process in case you don't already have one.



From a PC, you can install any OS package to a BB via this procedure:


Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.




If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:


  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.