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New Contributor
corbsBFC
Posts: 6
Registered: ‎08-22-2011
My Device: Blackberry Bold 9900
My Carrier: Vodafone

'Unable to log in to your Blackberry ID account' urgent help

For some strange reason my BB ID will not work even though the details I am entering are correct. I have tried changing my password but it makes no differerence.
Blackberry protect keeps on messaging me to verify my BB ID, but this cant happen as I am unable to log in!
 I can easily log in to my blackberry ID on the computer so confused to why I cant do this on my handset.

 I have been in touch with vodafone but their solutions didnt work.

I have read though the forums and this seems to be a problem for others too.
I have tried most ideas people have mentioned such as deleting and reinstalling apps but this still has not solved the problem.
The next option is a full security wipe...

what should i do?
please help

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Contributor
vikzababe
Posts: 13
Registered: ‎08-20-2011
My Device: Blackberry Bold 9900
My Carrier: Vodafone

Re: 'Unable to log in to your Blackberry ID account' urgent help

Same problem for me...don't want to do a security wipe if at all poss! ??

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New Member
capriccio
Posts: 2
Registered: ‎08-28-2011
My Device: torch
My Carrier: Vodafone

Re: 'Unable to log in to your Blackberry ID account' urgent help

I'm having exactly the same problem with my new torch, and as a result cant recieve any new emails etc.., I tried creating a new ID but the phone tells me that it is the incorrect BB ID for that handset and i have to use the original - that doesnt work!

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New Member
esurtee
Posts: 1
Registered: ‎08-29-2011
My Device: 9700
My Carrier: vodacom

Re: 'Unable to log in to your Blackberry ID account' urgent help

I am having the same problem on a 9700 with os6. unable to access my mail, it say'suser name or password invalid. this is the 1st time i am experiencing this problem.

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New Member
lbarraclough
Posts: 1
Registered: ‎08-30-2011
My Device: Torch 9860
My Carrier: vodafone

Re: 'Unable to log in to your Blackberry ID account' urgent help

Hooray!! Its not just me!! 

 

anyone got it fixed??

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New Contributor
jon-
Posts: 7
Registered: ‎08-31-2011
My Device: Bold 9900
My Carrier: Vodafone

Re: 'Unable to log in to your Blackberry ID account' urgent help

I've the same problem too. Can sign into blackberry ID on my PC, but not on the handset (I could earlier today).

 

Can't register for a new ID either! Rubbish

Jon

http://lovetyres.com
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New Contributor
ameeraaslam
Posts: 2
Registered: ‎09-07-2011
My Device: Torch 9800
My Carrier: Starhub

Re: 'Unable to log in to your Blackberry ID account' urgent help

I'm using the Torch 9800 and can't log in to my Blackberry ID! I'm still receiving emails though and everything else works fine, even BBM. Just not App World. 

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New Contributor
ameeraaslam
Posts: 2
Registered: ‎09-07-2011
My Device: Torch 9800
My Carrier: Starhub

Re: 'Unable to log in to your Blackberry ID account' urgent help

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New Member
barrythelawyer
Posts: 1
Registered: ‎01-13-2012
My Device: 9900
My Carrier: Orange UK

Re: 'Unable to log in to your Blackberry ID account' urgent help

Sadly that didn't work for me, ay updates on this one as I'm having unrelated problem with desktop software on my 64 bit laptop so can't back up my BB therefore am not happy with a full security wipe.

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New Member
timothyboulter
Posts: 1
Registered: ‎03-08-2012
My Device: 9900
My Carrier: Vodafone

Re: 'Unable to log in to your Blackberry ID account' urgent help

I am also havving this problem on my 9900. I am able to log in on my playbook!

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