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BlackBerry® Bold™

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New Contributor
hebakhamis
Posts: 5
Registered: ‎07-27-2012
My Device: bold 9900
My Carrier: canada

Unable to log in using black berry ID

I had a black berry 9790 and change it to 9900 (bold) since i have changed i coudn't download any application as for the first use it asked for bb id and password and always the message apper is unable to connect you using bb id

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to log in using black berry ID

Hello hebakhamis

 

Welcome to BlackBerry Support Forums

 

Please try this Knowledge Base to resolve your issue :

 

KB28212  : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

 

Try it and let us know.

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New Contributor
hebakhamis
Posts: 5
Registered: ‎07-27-2012
My Device: bold 9900
My Carrier: canada

Re: Unable to log in using black berry ID

the problem is my id is associated with my old phone 9790 and i don't know how to separte it from each phone

 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to log in using black berry ID

Hello hebakhamis

 

 

Have you tried the Knowledge Base I suggested !

 

To De-associate or remove any BlackBerry ID you have to perform a Security wipe , If you want to remove the BlackBerry ID on your Old 9790 then perform a security wipe it will remove any username or email that is associated with that device.

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New Contributor
hebakhamis
Posts: 5
Registered: ‎07-27-2012
My Device: bold 9900
My Carrier: canada

Re: Unable to log in using black berry ID

I did but still I couldn\t log in with blackberry ID in new 9900

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to log in using black berry ID


hebakhamis wrote:

I did but still I couldn\t log in with blackberry ID in new 9900


Hello hebakhamis

 

 

First Do a Backup of your Bold 9900 , refer to this article How To Backup Your BlackBerry . Once you have your Backup follow this Knowledge Base to resolve your issue with BlackBerry ID in your Bold 9900.

 

KB14058 : How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option

 

After a wipe use your BlackBerry ID ,Try it and let us know if problem persists.

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