BlackBerry® Bold™

[Uzziel]

Greetings.

In short I am unable to login to my Blackberry ID account which means that I cannot update any apps and as such some (like What's App) has stopped working.

I have done the reset password thing, I have reinstalled app world, I have typed the wrong password on purpose and then it says wrong password, so it is not that either.

Please ask questions or make some good suggestions if you can help me...

Thank you

[JSanders Resident Expert]

Go to Options > Device > BlackBerryID.

Can you login  there?

What about if you try logging in on your PC at   http://us.blackberry.com/bbid.html

[Uzziel]

Thanks for the reply.

Cannot log in to Options>device>Blackberry ID

But I can log in to the PC link...

Very confusing and frustrating.

Any idea what might be the problem?

Thanks for the help

[JSanders Resident Expert]

• On your Manage Connections screen, click on the Services Status. What is the status of the BlackBerry Internet Service?
• Are you currently connected to WiFi? Turn off the WiFi on your BlackBerry and try only via the mobile network connection, or just the opposite if currently NOT on WiFi -- try doing so while connected to WiFi.

[Uzziel]

I am on a Mobile network: status of BIS is "Mobile network"

Will get to a WiFi spot and attempt it there. Don't think the connection is the problem though...

[JSanders Resident Expert]

Thanks! Let us know what happens connected to WiFi.

[Uzziel]

It seems that the BB has this problem when leaving one country and entering another and then returning to the country of origin. Some problem with roaming it seems...

Now I need to restore factory settings. How do I do that?

Thanks, JSanders

[JSanders Resident Expert]

Hey, before you reset to factory, try this.

I would suggest this:

• Go to Options > Device > Applications and scroll to the AppWorld application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.
• Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
• Finally, use your BlackBerry browser to go to www.blackberry.com/appworld and download/install the AW  application again.

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In case you need it.

Read this RIM Knowledge Base article to reset your device to the factory settings.
KB18998 How to reset a BlackBerry smartphone to factory defaults