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JSanders
Posts: 84,024
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to login to your Blackberry ID account


gabita888 wrote:
i hace the same problem in my torch 9810 this sucks is not just that i have to pay 700 dollars for this cellphone and that this gives me so many problems i don't know what to do

gabita888, welcome to the forums.


Could you please post your specific questions and issues facing you?




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Salmantarin
Posts: 2
Registered: ‎12-08-2012
My Device: 9900
My Carrier: Etisalat/Du

Re: Unable to login to your Blackberry ID account

Hi, I've switched carriers and have activated my bb services including Internet on the new carrier but when I start up my phone it takes me to the blackberry ID sign in page and gives me the unable to log in error. If I lock my screen I can see the phone has connected to the carrier and I am receiving bbms, SMS', and emails but everytime I unlock the screen it takes me back to the sign-in page. I'm really tempted to wipe it but haven't synced the phone in a while and have bad experiences with the remote backup feature so would prefer to get access to the phone if I can. Any suggestions??
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JSanders
Posts: 84,024
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to login to your Blackberry ID account

Go to www.bbid.com and see if you can login there.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
Salmantarin
Posts: 2
Registered: ‎12-08-2012
My Device: 9900
My Carrier: Etisalat/Du

Re: Unable to login to your Blackberry ID account

Hey, can log-in on the bbid site, can even change my password but it doesn't work on the phone for some weird reason.
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