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BlackBerry® Bold™

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New Member
taffy29
Posts: 3
Registered: ‎12-30-2012
My Device: bold 9790

Unable to make calls on my bold

My bold 9790 is refusing to make calls and receive including sms.my bis is active I can get emails and bbm .please help frustrated.
Forums Veteran III
Wolf359
Posts: 3,586
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Unable to make calls on my bold

Cave you tried a battery pull / reinsert the SIM?  I have a feeling you will have to take the phone to the store or alert the carrier of this.  Could be a problem with the sim.

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New Member
taffy29
Posts: 3
Registered: ‎12-30-2012
My Device: bold 9790

Re: Unable to make calls on my bold

I have called my service the sim is fineI ve wiped memory but still its not helping
Forums Veteran III
Wolf359
Posts: 3,586
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Unable to make calls on my bold

Good idea calling them.  Can you take it to the store so they can test that sim in another phone?  That will halp narrow down what the issue is.  i don't think a software reload will make a difference here.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
taffy29
Posts: 3
Registered: ‎12-30-2012
My Device: bold 9790

Re: Unable to make calls on my bold

ok will do tht did put the sim in another phone and it worked.Will have to take it to in to be fixed.Thank you

Forums Veteran III
Wolf359
Posts: 3,586
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Unable to make calls on my bold

Cool.  Please keep us posted.  I'm not sure why its not working.  Good troubleshooting!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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