01-31-2011 03:19 PM - edited 01-31-2011 03:26 PM
My Blackberry information: My device: BOLD 9780, Carrier: MTN Zambia; OS release 18.104.22.1684. i have a BIS monthly subscription paid for.
I am unable to set up my Gmail email account or surf the internet.
I bought my phone in the UK and subscribed to BB via T-Mobile successfully setting up my Gmail email. within a few weeks I left the UK for Zambia. I contacted T-mobile to de-register my BB, and in fact my T-mobile subscription subsequently expired as well. Since then, MTN Zambia have not been able to activate my email. When I turn off the WIFI i cannot access the internet either. I get the error report: "browsing over the cellular network is not included as part of your current service plan...." All other services (SMS, Phone calls, WIFI) appear to work well. I have tried the following:
1. Options>network connections>menu>diagnostics test> report indicated phone is registered and all report lines indicate successful connection.
2. Setup>email accounts: only option given is for enterprise account where previously it offered internet email setup.
3. Messages>menu>options>email account management: gives error "unable to open email set-up application. contact your wireless server provider"-unfortunately I have visited MTN Zambia in person and they have not been able to assist. They advised T-mobile should unregister the previous subscription which i believe was done, because I received a new email from BB entitled "RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2", but I have no way of getting this set-up data off my laptop and onto my BB.
4. I tried going to the on-line help>communicate>email>Google integrate now>(got quite excited at this point)>Launch email setup: HTTP status 500: Exception report :"The server encountered an internal error.....with plenty of text following with final comment: "The full stack trace of the root cause is available in the JBossWeb/2.0.1.GA logs"
I would be grateful for some assistance since I think I have exhausted all local avenues and have not been able to find a similar problem in the forums. Thanks, Ken
01-31-2011 03:57 PM
In order to use any BlackBerry services (BB Messenger, email, facebook, twitter, etc.) you have to have a BlackBerry data plan, even if you're only going to use WiFi.
MTN Zambia might have given you a generic data plan which will work for other phone brands but not a BlackBerry. Call them and tell them what services you need and have them upgrade your account.
01-31-2011 04:03 PM
Thank you BillJ. I have personally delivered my BB for a period of 3 days to MTN Zambia's head office and they have failed to resolve the issue. I am paying about $13.50/month for BB data services and when I run the diagnostics report it confirms my BB is registered correctly. Any other ideas?
08-18-2011 07:26 AM - edited 08-18-2011 07:26 AM
I am pretty new with smartphones and BlackBerry, this caused a lot of frustration...
Today I am still working with a BASE prepaid card.
But that is normally not a problem, if you hear what BASE says:
what can you do with your BlackBerry? Thanks to the BASE BlackBerry option, you are notified instantly:
Send and receive your e-mail instantly. Consult the attached files at your convenience.
Easily chat with other BlackBerry users around the world.
The Facebook application for BlackBerry keeps you up-to-date with all the recent notifications on your Facebook page.
Thanks to the Twitter application for BlackBerry, you can follow your friends, search for subjects that interest you and talk to people in real-time.
Thanks to BlackBerry® App World, you can have even more fun on your mobile phone and add even more features.
What do you need if you want to surf on your BlackBerry in Belgium?
EVEN WITH A PREPAID CARD, so paid for this option, I text BB to 1912, this gives me 500MB for one month... I received a message back: You're 30 -days BlackBerry option is activated.
Short after that I register my BlackBerry with the Host Routing Table option... And I receive a 'good to go' text back.
But I am still not able to start a e mail account or even surf on the internet (only with my home wi-fi I can or other open networks.)
I hope this is easy to solve.
01-06-2013 09:13 AM - last edited on 01-06-2013 08:05 PM by jakoby4204
Hi, i kind a have the same problem with you, so now hav you solve your problem? and how you solve it? please send me an email to <removed> .tqvm
EDIT: Personal Information such as e-mail is prohibited for your security. Please review User Guidelines under section "Be careful."
03-03-2013 08:54 PM
I bought a used 9300 for my mom, so it's easier to text, basically all she uses it for.
She is on a pay as you go voice plan, an just uses wifi for surfing the net etc.
When I try and setup an email account for her to use when she's on wifi it fails with the same message "Unable to open email set-up application-Contact your wireless service provider".
On my wifes Iphone she can setup a local email account without a data plan (only wifi), how can this be done on a blackberry?
04-05-2013 02:12 PM