BlackBerry® Bold™

[Bmtatra]

Can't set up private email account on Bold 9700 even after 1 hour on phone with T-mobile Tech support  and reset.  I keep getting message "this device was unable to connect with server".  Email account is with AOL.  ANY HELP MUCH APPRECIATED.  

[JSanders Resident Expert]

1. On your Manage Connections screen, click on the Services Status. What is the status of the BlackBerry Internet Service?

After you post the answer to that, if it says "mobile network" or "Wifi", try this below, FIRST, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If the Services Status is "not connected", let us know.

[Bmtatra]

On your Manage Connections screen, click on the Services Status. What is the status of the BlackBerry Internet Service?

It says:
Connection: Mobile Network

[Bmtatra]

Went to http://www.blackberry.com/integrate

it went to Integrate your your email - launched email set up

up and. got error:

the site cannot be accessed in this manner.  Please use the URL or link provided to you by your service provider.

(mine is T-Mobile)

[JSanders Resident Expert]

what about at mobile.blackberry.com

is this tmobile usa?

[Bmtatra]

Yes, USA T-Mobile

[JSanders Resident Expert]

You need this, then:

https://my.t-mobile.com/Login/

[pj4u]

Pls is this a BOLD 9700 problem.
I can't also setup my Email address on my B 9700. I have tried the two web addresses above but gives the same response as Bmtatra's.
My service provider (Airtel tanzania) seems not to understand the problem.
HELP

[Bmtatra]

I still have been unable to set up my personal email.  Does it matter that my phone was previously my daughter's phone who gifted it to me.?  She, too, had the same server (T-Mobile) and had her personal email and business email accounts on it.

[JSanders Resident Expert]

---

pj4u wrote:
Pls is this a BOLD 9700 problem.
I can't also setup my Email address on my B 9700. I have tried the two web addresses above but gives the same response as Bmtatra's.
My service provider (Airtel tanzania) seems not to understand the problem.
HELP

---

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!