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New Contributor
Bmtatra
Posts: 6
Registered: ‎11-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Unable to set up email account on Bold 9700 with T-Mobile

Can't set up private email account on Bold 9700 even after 1 hour on phone with T-mobile Tech support  and reset.  I keep getting message "this device was unable to connect with server".  Email account is with AOL.  ANY HELP MUCH APPRECIATED.  

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JSanders
Posts: 85,133
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to set up email account on Bold 9700 with T-Mobile

  1. On your Manage Connections screen, click on the Services Status. What is the status of the BlackBerry Internet Service?

After you post the answer to that, if it says "mobile network" or "Wifi", try this below, FIRST, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

 

If the Services Status is "not connected", let us know.

 




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New Contributor
Bmtatra
Posts: 6
Registered: ‎11-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Unable to set up email account on Bold 9700 with T-Mobile

On your Manage Connections screen, click on the Services Status. What is the status of the BlackBerry Internet Service?

It says:
Connection: Mobile Network
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New Contributor
Bmtatra
Posts: 6
Registered: ‎11-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Unable to set up email account on Bold 9700 with T-Mobile

Went to http://www.blackberry.com/integrate

 

it went to Integrate your your email - launched email set up

up and. got error:

the site cannot be accessed in this manner.  Please use the URL or link provided to you by your service provider.

 

(mine is T-Mobile)

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JSanders
Posts: 85,133
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to set up email account on Bold 9700 with T-Mobile

what about at mobile.blackberry.com

 

is this tmobile usa?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Bmtatra
Posts: 6
Registered: ‎11-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Unable to set up email account on Bold 9700 with T-Mobile

Yes, USA T-Mobile
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JSanders
Posts: 85,133
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to set up email account on Bold 9700 with T-Mobile

You need this, then:

 

https://my.t-mobile.com/Login/




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
pj4u
Posts: 3
Registered: ‎11-21-2012
My Device: Blackberry 9700 - BOLD 2
My Carrier: Airtel tanzania

Re: Unable to set up email account on Bold 9700 with T-Mobile

Pls is this a BOLD 9700 problem.
I can't also setup my Email address on my B 9700. I have tried the two web addresses above but gives the same response as Bmtatra's.
My service provider (Airtel tanzania) seems not to understand the problem.
HELP
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New Contributor
Bmtatra
Posts: 6
Registered: ‎11-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Unable to set up email account on Bold 9700 with T-Mobile

I still have been unable to set up my personal email.  Does it matter that my phone was previously my daughter's phone who gifted it to me.?  She, too, had the same server (T-Mobile) and had her personal email and business email accounts on it.

Please use plain text.
JSanders
Posts: 85,133
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to set up email account on Bold 9700 with T-Mobile


pj4u wrote:
Pls is this a BOLD 9700 problem.
I can't also setup my Email address on my B 9700. I have tried the two web addresses above but gives the same response as Bmtatra's.
My service provider (Airtel tanzania) seems not to understand the problem.
HELP

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.