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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎12-07-2012
My Device: Bold 9780

Unable to unlock the keypad + unable to install application



I recently upgraded my BB to 6.0 bundle 2949 and since then I haven't been able to:


1. Unlock my keypad. I can lock the keypad using the A button or the button on the top left of the phone, but the only way I can unlock the keypad is by restarting the phone.


2. Install application. I use the Blackberry Desktop Software to see what applications I have and the upgrade seems to have uninstalled most applications. But now it won't let me re-install them, which also means that I can't get any applications from App world.





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Forums Veteran III
Posts: 3,782
Registered: ‎02-09-2009
My Device: Bold 9930 OS + Playbook 64Gb

Re: Unable to unlock the keypad + unable to install application

Hi and welcome to the forums frederika! :smileyhappy:

A couple of places for you to visit: Blackberry 101    Tips & Tricks

See if this KB article doesn't help:   Reinstall AW Applications


Post back and let us know how it goes. Happy to have you here! :smileyvery-happy:


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