BlackBerry® Bold™

[EricScott]

So I've had my Bold since the day it was released on AT&T....never had any problems whatsoever (still using 4.6.0.167 which came preloaded). Then last night in the middle of the night I got a phone call....tried to ignore it so the phone would stop ringing and I think (it was 3 am) I entered my password (usually you don't have to to silence a call)...then I get the following message:

"Uncaught Exception: Java.Lang.NullPointerException"

Now everytime I reboot my phone (tried a few Alt/Shift/Deletes and a battery pull) I get the error after the security check on startup.

After I hit OK the phone seems to operate normally (although I haven't tested it a ton).

The one thing I noticed which no longer works (no idea if it is related) is the SMS shortcut key in the message list (hit Alt S to filter just your SMS messages). When I hit that nothing happens. Alt-M (MMS), Alt-P (Calls) and Alt-V (voicemails) don't seem to work either. But the regular email related ones (Alt-O, I, and a few others I created) seem to work fine. If I go to Search / Recall all of the shortcuts are listed there and have the correct shortcut letter of S, M, etc in (). BTW in General Options I have my Messages / SMS Combined rather than Theme Controlled.

I am using the AT&T theme that came w/ the phone and the only 3rd party apps I have installed (and they have been installed for a while w/ no issues) are Google Maps, Facebook and Opera Mini.  Also I am on BES.

Anyway kind of bummed to be seeing this error. Searched around and it seems the recommended solution is to do a software upgrade? I'm not totally opposed to doing that but would prefer not to.

Any help would be greatly appreciated.

TIA

Eric

Message Edited by EricScott on 12-25-2008 09:59 AM

[Bifocals]

Hi and welcome to the forums! Merry Christmas!

As you have read the error indicates a corrupt database or device software.

You can try the link attached regarding reseating the SIM and Media card.

If the error was happening when you utilized a contact, I would suggest

the addressbook reload.

Based on your description and the fact that the error is non specific, I would

suggest reloading the device OS.

Thanks,

Bifocals

Please remember to resolve your thread.

Put the check mark in the green box that contained your answer! Thanks   

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 Reloading the device OS

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320&sliceId=SAL_Pub...

Addressboook Clear and reload

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04469&sliceId=2&docTy... 

SIM Reset:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10560&sliceId=2&docTy...

[EricScott]

Thanks for the speedy response.  Quick question on the address book restore - will that work if I am on BES and have wireless sync of my address book?  So in other words would I just clear the address book and then let it resync?  Would it do this automatically?

Think I may just reload the software b/c as you said I'm not sure I can isolate the problem.  All I know is that I was in the process of receiving a phone call from an unknown number (one that isn't in my address book).  I tried deleting that entry from my call logs and rebooting and still go the java error.