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Michael_germany
Posts: 1
Registered: ‎04-09-2013
My Device: Bold 9780

Unlock required by installing desktop-software only - what the heck is needed there??

Dear Joey,

thx for twittering back! 

I bought a BB Bold 9780 some days ago with NO restriction. 

Put in my simcard (1&1) which worked properly right away.

Downloaded the newest bb desktop-software and installed it.

Plugged in the bold and by that a message occured: enter unlock code ( I guess... "entsperren" in geman language).

Before that I had activated "automatic locking" and defined a code for to unlock... but this code does not apply in this case. I tried to enter it 3 times and now I worry to maybe hit the "selfdestruction button".

What the heck does this machine want me to enter?

I have not the slightest clue. 

Can you help?

Thank you very much in advance!!

Michael

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unlock required by installing desktop-software only - what the heck is needed there??

Hey Michael_germany,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

The prompt for the password is the same password you use to unlock the BlackBerry smartphone.  Once you place that password in, then you can use BlackBerry Desktop Software.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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