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BlackBerry® Bold™

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New Contributor
Posts: 4
Registered: ‎09-04-2012
My Device: BB Bold 9650
My Carrier: Verizon

Unread count always incorrect unless I remove battery and restart

My Unread count of emails is not accurate after reading all unread messages in all folders plus text messages. Please help. The only fix is to remove the battery and restart, then it goes to zero. But I cannot continue to do this 2 or 3 times a day. I believe this started after I upgraded to v6. I had been running v5 forever with no trouble. We use BES.

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Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Unread count always incorrect unless I remove battery and restart

Hi,

 

Please open mail box icon on device, press T ( pressing T will bring you on Top) now press menu (BB Sign) and click on Mark prior read.

 

Check whether still unread messages are there or not

New Contributor
Posts: 4
Registered: ‎09-04-2012
My Device: BB Bold 9650
My Carrier: Verizon

Re: Unread count always incorrect unless I remove battery and restart

Do you mean Mark Prior Opened? I do that all the time. It does no good. Unread count still inaccurate.