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New Member
fbuonomo
Posts: 1
Registered: ‎09-24-2012
My Device: Bold 9930
My Carrier: Verizon

Unread message indicator does not clear

[ Edited ]

The unread message indicator for a mailbox does not always clear after reading all new messages in the inbox. I have multiple inboxes, sometime after reading or opening all messages; or "mark all messages open" the red asterisk is still displayed with the the mailbox icon. The unread message count is 0, i.e.. Not displayed. The only way I can clear the red asterisk is to change inbox settings and save. I usually de-select and re-select an option so i get he save changes dialog. This does not always happen but happens enough to be aggravating since i have 5 mailboxes and use the indicator to determine which one i need to open for new messages. I recently upgrades from a 9650 which did NOT have this behavior.

 

I checked the forums and did not see any similar issues, though there are for the flashing red led indicator. I tried the proposed solution for that issues which did not solve the problem. It also was not much a solution, it was more a work around.

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Guru I
John_Clark
Posts: 14,977
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Unread message indicator does nto clear

I have seen this happen on my 9810 lately, as well. It doesn't occur all the time but has been happening since I updated the OS to 7.1.0.569.
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New Contributor
jsifuentes
Posts: 4
Registered: ‎12-09-2009
My Device: Blackberry Torch 9900
My Carrier: T Mobile

Re: Unread message indicator does nto clear

I've had the same issue also after upgrading to 7.1, hope they fix this soon.

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