12-27-2012 08:31 AM
I am trying to update a password for one of my email accounts. I go to Setup, Email Account and nothing happens. The screen freezes. When I click escape, Exit, it freezes and I need to reboot. Can't get past this and BB's answer is that I need to get a new device. Any thoughts?
01-06-2013 11:40 AM
Hello...apologies for the delayed reply, and hopefully you already have your answer...but just in case...
Please try you carriers BIS website:
Also, from your BB Browser, you may be able to use this URL:
Alternatively, a rep at VZW should be able to clear this up.
You also may need to investigate updating your BB OS...perhaps it's become either corrupt or old:
Can't get past this and BB's answer is that I need to get a new device.
Really? You spoke to RIM formal support? That would be quite odd...since you would have first have had to go through VZW to do so, and they really should have been able to clear this up since they have access to all of the "behind the scenes" systems necessary to diagnose and fix this...
01-06-2013 11:47 AM