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BlackBerry® Bold™

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New Contributor
ssuniara
Posts: 4
Registered: ‎04-17-2013
My Device: bold
My Carrier: vodafone
Accepted Solution

Update software for bold 9700

Hi 

I tried to update my bold 9700 to 6 bundle but there is a error. Its asking for active subscription how can I do it?

Thanks 

saurav

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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Update software for bold 9700

what country are you in?
do you have a proper contract with your airtime supplier?
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New Contributor
ssuniara
Posts: 4
Registered: ‎04-17-2013
My Device: bold
My Carrier: vodafone

Re: Update software for bold 9700

Hi 

I am currently in new zealand.

what type of contract i need?

thank you

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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Update software for bold 9700

when you have a blackberry you need a blackberry package from your airtime provider.
did you just get the phone?
if you had it before and it was all working fine and you have the correct blackberry contract from your airtime provider then you can try a couple of things
1) just pull the battery out, leave for 10 secs then put it back. try the upgrade again
2) plug the phone into a PC with Blackberry desktop Manager running. when you plug it in, it should tell you that new software is available and you should be able to do it better from there
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New Contributor
ssuniara
Posts: 4
Registered: ‎04-17-2013
My Device: bold
My Carrier: vodafone

Re: Update software for bold 9700

Hi

i actually got it year ago but my cousine was using it before. so the contract means i have to go for monthly plans?

Thank you

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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Update software for bold 9700

basically...yeah
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New Contributor
ssuniara
Posts: 4
Registered: ‎04-17-2013
My Device: bold
My Carrier: vodafone

Re: Update software for bold 9700

Hi

so it means its all cos of the service provider.

Thank you for that

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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Update software for bold 9700

yes... the service provider has to switch on the blackberry package otherwise y.ou wont get all the BB features like BBM
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