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New Contributor
Ian1976
Posts: 3
Registered: ‎02-09-2013
My Device: Bold - 9790
My Carrier: Orange UK
Accepted Solution

Upgrade Blackberry Bold 9790 to OS 7.1 using a mac

I have recently purchase my 9790 and it is now telling me to update to OS7.1.
When I use the website update/support section the file which downloads isn't for a mac.
What am I doing wrong. Can anyone help?

I've downloaded the Desktop Software which runs fine.
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Upgrade Blackberry Bold 9790 to OS 7.1 using a mac

Hi lan1976

 

Welcome to BlackBerry Support Forums

 

Are you using BlackBerry Desktop Software for Mac to do this update ? Please refer to this Article for further help :

 

How to update your BlackBerry device software using BlackBerry Desktop Software for Mac

 

I hope it helps.

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New Contributor
Ian1976
Posts: 3
Registered: ‎02-09-2013
My Device: Bold - 9790
My Carrier: Orange UK

Re: Upgrade Blackberry Bold 9790 to OS 7.1 using a mac

Cheers, now updated to os7.1.

 

Now, how do I get an email account? What's BIS?

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Upgrade Blackberry Bold 9790 to OS 7.1 using a mac

Hi lan1976

BIS or BlackBerry Internet service will allow you to use many BlackBerry native services like personal email services,BBM etc. For that you have to call your carrier or mobile service provider they can add that on your account .

Also good to know you are able to update your device OS.

Cheer !
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New Contributor
Ian1976
Posts: 3
Registered: ‎02-09-2013
My Device: Bold - 9790
My Carrier: Orange UK

Re: Upgrade Blackberry Bold 9790 to OS 7.1 using a mac

Cheers, I'll give Orange UK a call.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Upgrade Blackberry Bold 9790 to OS 7.1 using a mac

Hey lan

Great ! Enjoy your new BlackBerry with OS 7.1 :smileyhappy:
___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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