12-20-2012 06:11 AM
Help!! I received message yesterday to upgrade my software which I duly did. It said it would take about 2 hours. I started the upgrade at 11pm yesterday and it is still going now only having backed up 13% of my phone and the phone is sooooo hot I cannot stop it. I have tried turning the phone off, removing the battery but as soon as I put it back on it returns to the screen stating 13% of my system has been backed up. How do I stop it? or restart it? or is this normal. I cannot use my phone at all and don't know what to do. Please help!
12-20-2012 06:30 AM
Welcome to BlackBerry Support Forums
Sorry to hear that you having problem with update process.You should have used BlackBerry Desktop Software to do the same.Do you have a previous backup of your device because I fear you may lose all data within your device to recover your device from this situation.
There are two methods of recovery for you to try:
So try it and let us know of your progress.