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New Contributor
fecteajs
Posts: 4
Registered: ‎08-15-2012
My Device: BLACKBERRY BOLD 9930
My Carrier: VERIZON
Accepted Solution

Upgraded OS for BB Bold 9930 - BBM IS GONE!

I upgraded by OS for my BB Bold 9930.  Once the software was loaded, my BBM icon is gone.

 

1. I opened all folders, shown all icons, etc and it is not anywhere to be found.

2. My BB Apps says that it is still downloaded...it WILL NOT let me delete the app to reinstall it.

3.  I have rebooted my phone numerous times and it will still not appear.

4.  I have logged into my BB Desktop Software and it does not show BBM as one of my apps either.

 

Please help!  I use BBM all the time!!!

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Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

see whether the icon is hidden... 

.RoCkInG dUdE.
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New Contributor
fecteajs
Posts: 4
Registered: ‎08-15-2012
My Device: BLACKBERRY BOLD 9930
My Carrier: VERIZON

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

Already did that...it is not.  I have even had my IT department at work look at it...it is an issue with the OS upgrade.

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Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

how have you upgraded it.. using the desktop manager with an update available there or manually by downloading the latest device software??

.RoCkInG dUdE.
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New Contributor
fecteajs
Posts: 4
Registered: ‎08-15-2012
My Device: BLACKBERRY BOLD 9930
My Carrier: VERIZON

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

I received an icon on my BB when I clicked on it, it told me about the software upgrade and how to install it on my phone...took a couple of hours...

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Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

Well, I've no idea what you've done there.. But, try to update your with the latest available software for your device model through region...

 

If your region and carries is listed here.. then download the device software & update it.. but make sure to search & delete the "vendor.xml" file before you plug the device and update.. :smileyhappy:

 

http://us.blackberry.com/support/downloads/download_sites.jsp

 

let us know, how it goes :smileyhappy:

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

So is this is a corporate BES account device?

 

Try this,

  1. using the BlackBerry browser, go to www.blackberry.com/bbm
  2. Download and install (if you are asked Allow version x.xx to overwrite verson x.xx?, say YES)
  3. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  4. Now find and setup BBMessenger.




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New Contributor
fecteajs
Posts: 4
Registered: ‎08-15-2012
My Device: BLACKBERRY BOLD 9930
My Carrier: VERIZON

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

This worked!  Thanks!

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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

You're very welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Member
KimAJ
Posts: 3
Registered: ‎11-17-2012
My Device: 9930
My Carrier: Verizoon

Re: Upgraded OS for BB Bold 9930 - BBM IS GONE!

Hey guys. I have the same problem. I cannot update my bold 9930 from version 7.1 bundle 457 to the latest version 7.1 bundle 2123,

also.. My bbm doesn't work... It needs a downgrade according to my desktop software... My application's also needs a downgrade... I've tried updating wirelessly and with my desktop manager. I've updated my Microsoft network frame to 3 sp1... I've tried everything.. Still no luck..... The only thing that was successful was removing the "activation required" message (its a Verizon phone)....

 

can anybody help me???

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