BlackBerry® Bold™

[steveg55]

Installed v7.1.0.163, platform 5.1.0.137 - plenty of space left, 151,161,480 bytes

help icon says can't find and so have no help

Bank of America app says can't load v 3.5.110

Delta Airlines app froze system, had to delete

Columbus Dispatch  v1.1.5 doesn't work

any fix ideas? Thanks

[sdgardne]

Hi and Welcome to the Community!

Please re-check your "space left" reading...for what you describe, only AppMemory matters...no other reading is relevant to what you describe.

Good luck and let us know!

[steveg55]

free memory is 158,866,692 bytes. no idea whether that's good or bad, please advise. Thanks

[steveg55]

definitely not the issue

on device, percent used is .26% or 16.9MB out of 6.2GB available.

[sdgardne]

---

steveg55 wrote:

free memory is 158,866,692 bytes. no idea whether that's good or bad, please advise. Thanks

---

If that is AppMemory, it should be good...but, from "free memory", I cannot tell exactly which reading you are providing. Please provide the step by step commands you execute (starting from the HomeScreen) to obtain that reading. There are several different types of memory, and AppMemory is the only relevant one for this issue.

[sdgardne]

---

steveg55 wrote:

definitely not the issue

on device, percent used is .26% or 16.9MB out of 6.2GB available.

---

There is no BB device with 6.2GB of AppMemory...so I remain concerned about which memory reading you are providing...

AppWorld has the ability to display for you both the free and max amount of AppMemory. Inside of MyWorld, if you press the  key and select "Show Available Storage", that will show you the required readings (which should be close to that of "free memory" from the Device information screen, though adjusted for MB vs bytes).

I'm thinking a clean OS wipe/reload will be in order for you, but I want to be sure of your memory readings first...

[steveg55]

Ok, found what you're looking for. In app world app properties, memory is now at 154.0KB, max today was 3.4MB, yesterday 4.5MB, max last week 1.3MB

[sdgardne]

AppWorld properties? I'm not quite positive about where you are getting that.

And, you are seeing the Max change from day to day? That still then concerns me as to exactly where you are seeing these readings, as the max amount of AppMemory is a fixed value, deep in the hardware of the device, and can never change for any reason whatsoever.

For instance, by doing what I said, inside of AppWorld/MyWorld, above in post 6, my BB tells me "146 MB of 512 MB Free"...which means my device has 512 MB of total AppMemory (a value which simply cannot change) with 146 MB of that free at this moment (a value which can fluctuate).