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BlackBerry® Bold™

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New Contributor
Posts: 2
Registered: ‎09-30-2012
My Device: Blackberry Bold 9790
My Carrier: O2

Validate my email account

[ Edited ]

I have received an email asking me to validate my email account - I had changed my broadband to infinity which I suspect has been detected by Blackberry. Which password do I use to do this? I have tried (and reset) my blackberry ID password; tried my service provider password and neither work!!

I am at a loss!!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Validate my email account

[ Edited ]

Most carriers, including O2 I would suspect, have a self-serve BIS site from which you can control the email acccount(s) on your phone.  You could call O2 and ask for a user/pass combo to access that site.

 

OR

 

If you want a simpler method, try typing www.blackberry.com/integrate in your phone's browser, then follow the prompts.  If you're prompted for a password, use the one you used when setting up the email account originally.

 

 

Either one of these solutions should work for you.  Please post back with your results.  :smileyhappy:


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New Contributor
Posts: 2
Registered: ‎09-30-2012
My Device: Blackberry Bold 9790
My Carrier: O2

Re: Validate my email account

Thanks for this. I found another post which said in spite of having an @btinternet.com address I should try making my email an @btyahoo address. In spite of never having used a yahoo account (my BT account does go through yahoo), I tried it and very scarily it worked! I need to check this out with BT but I am up and running! What can I say?!!!!!