01-19-2013 08:49 AM
We have two BB bold 9900's, one is working fine the other has very slow response time to every action. even using the track pad to navigate has huge delays. we also get the little black clock icon all the time. There are many instances when the process never completes and we have to remove the batteery to reset phone. Any thoughts? Thanks.
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01-19-2013 10:45 AM - edited 01-19-2013 10:46 AM
A battery pull is always the recommended first step to take. You've done that so I would jump right to an OS reload. Why is one 9900 so slow and the other is not? I really have no explanation for that but reloading the OS is a good step to take. Don't even worry about updating to a newer version, sometimes reloading the same OS does the trick (however, updating if a new version is available is also recommended).
To do this, plug your phone in to your PC and open BlackBerry Desktop Software. Click Device at the top of the software then click Restore. Load the most recent restore point.
Let us know if that helps you.
01-19-2013 11:45 AM - edited 01-19-2013 11:46 AM
agreed and you can also take it to the store, show them and get an exchange if the above steps don't work.