10-17-2008 03:16 AM
yesterday evening I spoke to Volkswagen support (dialed from the VW Premium Car Kit) about a phone book sync problem with my Blackberry Bold and the VW Premium Car Kit in my Passat.
While - apart from others here - my BB Bold connects to the Premium Car Kit and I can make and get phone call, the phone book does not synchronize completely. Many entries are synced but by far not all.
I asked the lady if she could help me, and she told me, no. On the first hand there is no log I could look into, to find a cause. There is only a message "Phone book loaded incompletely."
On the other hand the BB Bold is not on the list of supported phones and it is therefore not tested with the Premium Car Kit. I told that I knew that and I asked when it will be tested, so I could get help on the issue.
She spoke back to another person and told me the following:
Volkswagen's statement is: The Blackberry Bold is not supported and will NEVER be suppported. It HAS already been tested with Premium Car Kit and found not to work with it in too many places. The rSAP implementation in the Bold does not fit to the Premium Car Kit.
I asked, if this was an official statement of the company Volkswagen and if I could quote her in public, and she said yes to both.
I asked her for her name and she gave it to me. I will not shout her name over the internet, but RIM representatives can send me a private mail and I will tell them her name.
Well, this is not good at all and I wonder if RIM is interested in this issue. One of the largest automobile companies in the world denies support for their devices.
Two steps seem necessary:
Someone caring or is it just a "Well, it isn't supported then. We don't care." ?
10-17-2008 07:21 AM
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