06-25-2013 01:55 PM
The vowel keys do not work when using text, bbm or twitter but they do work when using facebook and email? Any ideas why the keys will work with email and facebook but not with texting or twitter?
07-02-2013 05:33 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a backup of your data through BlackBerry Desktop Software (Device>Back-up). Then follow the steps in this KB article: www.blackberry.com/btsc/KB11320
Once completed test the keypad out prior to restoring any data. If the issue still persists then I suggest contacting your network service provider for repair options.
Let me know if you have any more questions.
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