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New Contributor
Posts: 2
Registered: ‎03-26-2013
My Device: Bold 9900
My Carrier: Digicel Jamaica

WHY CANT MY BOLD 9900 WORK WITH DATA SERVICE??? HELP!!

My Bold 9900  does not work without wifi. My data service cannot recognise my phone. O have tried to contact my service provider and they have told me that , my phone is not being picked up on my data service. WHy is this and is there anything I can do to fix it?

 

 

HELP!!!!!

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Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: WHY CANT MY BOLD 9900 WORK WITH DATA SERVICE??? HELP!!

Hi and Welcome to the Community!

 

Unfortunately, we have no system access to look deeply into why this is happening for you...but your service provider ceratinly should be able to tell you more details than they so far have. But, here are some guesses:

  1. Your BB PIN is registered to some other carriers BIS system...and hence your carrier cannot register it
  2. Your BB PIN is reported as lost or stolen...hence, no carrier can register it
  3. If your BB was not originally manufactured for your carrier, if it is not properly unlocked then it cannot function on your carriers network (although, if you do have proper voice-level services, than this not causal)

Those are the places I'd suggest you start...but you need to convince your carrier to look more deeply and tell you if these are true or not.

 

Good luck!




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