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New Contributor
EddyCD
Posts: 4
Registered: ‎01-04-2013
My Device: Bold 9790
My Carrier: Orange

Water damage - device turns off when answering a phone call

Can anyone help?

 

I accidentally dropped my Bold 9790 in water for a few seconds, took it apart at once and dried it out slowly in the airing cupboard for two days. After a bit of fiddling everything seems to work except (a) the touch-screen and (b) the phone turns off whenever I answer a call.

 

Help on either problem would be greatly appreciated.

 

Thanks.

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Water damage - device turns off when answering a phone call

[ Edited ]

Check the below post -

 

http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/water-damage/td-p/45834#noba...

 

It might happen that the hardware is damaged due water. In that case you have to consider having a new one. However, you can take device to device repair shop.

tanzim                                                                                  
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New Contributor
EddyCD
Posts: 4
Registered: ‎01-04-2013
My Device: Bold 9790
My Carrier: Orange

Re: Water damage - device turns off when answering a phone call

OK - I'll put it back in the airing cupboard for a couple more days...

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JSanders
Posts: 83,795
Likes: 22,789
Solutions: 5,872
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Water damage - device turns off when answering a phone call


EddyCD wrote:

OK - I'll put it back in the airing cupboard for a couple more days...


That's probably not enough. Place the device, battery out, in a box or bag of dry white rice, for 3-5 days.




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New Contributor
EddyCD
Posts: 4
Registered: ‎01-04-2013
My Device: Bold 9790
My Carrier: Orange

Re: Water damage - device turns off when answering a phone call

OK - thanks.
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JSanders
Posts: 83,795
Likes: 22,789
Solutions: 5,872
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Water damage - device turns off when answering a phone call

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
EddyCD
Posts: 4
Registered: ‎01-04-2013
My Device: Bold 9790
My Carrier: Orange

Re: Water damage - device turns off when answering a phone call

Thanks again - it's slowly stewing at this very moment.
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Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Water damage - device turns off when answering a phone call

any news?



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