Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎12-12-2012
My Device: bold 9900
My Carrier: orange

What is the customer service number

My bb wont accept my PIN number and now won't turn on after I downloaded the BBM update. What is the cuts service number to actually speak to a human being as I have no idea what to do??


Hall of Famer II
Posts: 54,977
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: What is the customer service number

Hi and Welcome to the Community!

The customer service number is the same as for ALL of your formal support...it starts with your mobile service provider (Orange, according to your profile here), who can escalate your case into RIM if such is required. There is no free method for you to bypass that channel as it is contractually required.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.