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The customer service number is the same as for ALL of your formal support...it starts with your mobile service provider (Orange, according to your profile here), who can escalate your case into RIM if such is required. There is no free method for you to bypass that channel as it is contractually required.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.