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BlackBerry® Bold™

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New Contributor
andymac
Posts: 2
Registered: ‎12-27-2008
My Device: Not Specified

When composing messages, it loses the address lookup feature?

When composing an email, SMS or any message, as you start to type the recipients name, it suggests contacts from your address book as a shortcut to help you.

 

Twice now, this feather has suddenly stopped working, and required a complete restore to factory settings to get it working as normal. How do you switch this feature on/off?

 

Last time I put it down to playing with the buttons, but this time I am sure it was not me !

 

many thanks

 

 

Guru I
John_Clark
Posts: 16,205
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: When composing messages, it loses the address lookup feature?

Usually a simple battery pull will fix this kind of issue.  What OS version are you using?  Look in Options >About.
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New Member
brettawilkins
Posts: 1
Registered: ‎12-27-2008
My Device: Not Specified

Re: When composing messages, it loses the address lookup feature?

the battery pull out and reset works but its not acceptable to sometimes have to do this every 2nd day and then not for a week etc
Guru I
John_Clark
Posts: 16,205
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: When composing messages, it loses the address lookup feature?

Make sure you're using the most up-to-date OS you can find for your device. 
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
andymac
Posts: 2
Registered: ‎12-27-2008
My Device: Not Specified

Re: When composing messages, it loses the address lookup feature?

the battery removal solved the problem ! thank you.

 

and I am now downloading the latest software.