10-04-2012 08:12 AM
I have owned several BB¹s and have always faced problems with the units
hanging. Which forces me to take the battery out and reboot the same. In
June of this year I bought a new Bold 9900 and had the same problem after
just 3 days of use!!!!!!!!!!!! Thus the need for me to keep opening the rear
cover to pop out the battery. And now due to another faulty/flimsy design
the back cover no longer stays in place since it would appear that a pin is
louse. I drive to electrozan the store where I bought it only to be sent off
to Axiom Telecom the authorized service center for BB in Kuwait. After much
efforts to find this hole in the ground I am made to wait for 1/2 hour since
it would appear that they lost the callers phone!!!!!!! I finally get to
talk to Mohammed Zakaria their supervisor to then be asked to wait yet again
since there is another phone call for what was another lost phone!!!!!!!!!!
15 minutes later he tells me that they do not have the parts to replace the
cover and for me to find it some place else.
A new phone and still the faulty design which makes it hang and now the
flimsy rear cover that does not close!!!!! I have just about had it with BB.
And so the best advertising is to use the unit with the battery exposed so
that it is evident to all that BB is nothing more than a paper weight. I am
a Canadian and was Proud of RIM and how well you had established your
Business in the market. But it is now evident that you have not maintained
the business and it is time to do what my kids have told me to do for the
past several years and buy my first iphone 5.
Wish you all the best finding another sucker!!!!!!!!