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New Contributor
Posts: 2
Registered: ‎11-10-2013
My Device: Bold 9900

Where do I go to ask for a Blackberry PIN password?

Hi I need to synchronize my Contacts with my laptop.

I plugged in the USB cable from the phone to my laptop.

I get a screen that says Blackberry Bold 99000 and displays an 8-figure alphanumeric PIN number and asks for a password (giving me 1/10 tries). 

I have tried my Sim password, my phone password and my Blackberry ID password but it does not accept any of these.

Please advise me where I'm going wrong and who do I ask to help me with either my 'old' password or issuing me a new one- RIM, my telecom provider??

Thanks,

Farhan

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Where do I go to ask for a Blackberry PIN password?

It should be your device password.

How do you know it is an eight character password it is demanding? Is your device password eight characters?




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New Contributor
Posts: 2
Registered: ‎11-10-2013
My Device: Bold 9900

Re: Where do I go to ask for a Blackberry PIN password?

Thanks J Sanders,

The PIN shows as an 8 figure alphanumeric  (i.e. PIN A8709B123), the password is asked for and there is no specification of how long it is.  I have tried my Blackberry ID password, my phone password and my sim password.

None work!

What is a Blackberry PIN and does it have it's own specific Password?  If lost, who do I ask for a replacement?

 

 

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Where do I go to ask for a Blackberry PIN password?

The PIN displayed is your BlackBerry device PIN.

 

The password being requested is your device security password.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code