BlackBerry® Bold™

[Arshia]

Hey guys,

I have a white screen on my blackberry 9780.

I already have tried the following:
1.  i already have pulled the battery several times but it didn't work.
2. i have tried hard reboot, that also didn't work.
3. i have used apploader to try to bring it to life, that also didn't work..

4. i have also tried to take out the SD memory card but that also didn't work.

Could somebody please help me?

Thanks in advance.

[JSanders Resident Expert · Accepted solution]

Have you tried (poweredON) leaving the battery out for about ten minutes? Try that.

If nothing, If your BlackBerry stays powered off with a white or black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

[Arshia]

It has worked, thank you very much.

Yours sincerely.

[JSanders Resident Expert]

Woot!, You are very welcome.

Good luck.

[fabienne_k]

I am having the same problem with the white screen. I have tried to reboot, leave the battery out, and reinstall the OS, but nothing is working. I work off a mac -- do you have any possible solutions? Thank you in advance.

[JSanders Resident Expert]

fabienne, you will need to use a PC for the instructions above.

[JSanders Resident Expert]

fabienne, you need to scroll up and use the instructions I posted above. You will need access to a PC.

[Fastslpr]

Hello,

I got the error stating that "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer" and followed the instructions but got a message when that the link is no longer available. 

Please help.

Thank you.

[cjs221]

HI I FOLLOWED ALL THE STEPS AS SETOUT IN (J SANDERS REPLY) . AFTER UPGRADING TO .6 OS. AT STAGE 5, ALL I GET IS WIRELESS MUSIC SYNC SO I CLICKED NEXT AND FINISH. STILL GET WHITE SCREEN. CAN YOU HELP PLEASE?

[lust4lyfe]

Hi there,

I am having a similar problem but have a Mac... do you have a solution for us Mac users??

Thank you so much... this is so frustrating.