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New Contributor
carlahughes26
Posts: 2
Registered: ‎04-08-2013
My Device: Blackberry bold 9700

White screen Blackberry 9700

hi, i keep getting the dreaded white screen, seems to be happening more frequently & for longer!!!  i've also noticed its worse when my battery is low, sometimes when i go 2 put it on charge & more often when i hold my fone in certain postions, eg. lying down!!!  could this b a battery related problem?  Seems better since iv changed charger, tempted to buy a new battery?!  Help please!!!

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: White screen Blackberry 9700

Hi carlahughes26,

 

Welcome to the BlackBerry Support Community.
If trying another battery doesn't help, I would suggest backing up all your data and then doing a clean reload of your BlackBerry Device Software. For further steps, please see the following KB articles.

For Windows: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

 

Let me know if that helps.


-FS


 


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New Contributor
martinoram
Posts: 3
Registered: ‎04-10-2013
My Device: bold 9780

Re: White screen Blackberry 9700

i have the same problem on my 9780 but its more permanent. Seems to have started when i pressed a number of keys at the same time in error. Hoping someone can answer this!
New Contributor
carlahughes26
Posts: 2
Registered: ‎04-08-2013
My Device: Blackberry bold 9700

Re: White screen Blackberry 9700

So do you think changing the batter will help?  Thank you