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New Member
gtyouth
Posts: 1
Registered: ‎12-09-2011
My Device: 9700
My Carrier: T-Mobil

Re: White screen of death, Rebooting OS not working!

I have good news, it's not it's not a hardware problem and no you need any updates. i have {bold 9700} i change the housing and when turn on the phone i got the white screen of death, i looked ever way for a do it yourself with no luck, anyway i then start to take the phone apart with the phone turned on when disconnect flex cord that runs to camera and sd card, the screen working like new. I the reconnect the flex and that was it.. good luck and let me know if this worked for you:smileyhappy:  

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New Member
imogen
Posts: 1
Registered: ‎12-12-2011
My Device: Curve 8520
My Carrier: o2

Re: White screen of death, Rebooting OS not working!

my blackberry has been stuck on this "white screen of death" for a while now, just today i have tried numerous abvised steps to fix this and none of them have worked, including

If your BlackBerry stays powered off with a black or white screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_​Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

 

 

if anyone has any idea how to fix my phone i would be very grateful thanks x

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New Member
ahmed125
Posts: 1
Registered: ‎04-13-2012
My Device: curve 8520
My Carrier: tmobile

Re: White screen of death, Rebooting OS not working!

will this take away the whit screen of death

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Trusted Contributor
DaedalusWren
Posts: 105
Registered: ‎08-23-2009
My Device: Pearl 8100 -> Bold 9000 -> Bold 9780 -> Bold 9930 -> Bold 9780 -> Bold 9900
My Carrier: Rogers Canada

Re: White screen of death, Rebooting OS not working!

Hello everyone, First off I would like to just say that when there is a problem with your phone that is not similar to the thread you are reading, you are much better off to post your own thread with your own symptoms to get a much wider audience and have help more specific to your problem. 

 

That said, as this thread was started with a "White Screen" issue. I would like to offer my opinion to this issue.

 

As I am not sure as to what model the phone is, I will repost from another posting of mine.. Aside from the model mentioned all else mentioned is valid information.

 

"As someone who has repaired many Blackberries with this problem I can say that I have never run across a white screened BB that was anything but a bad screen. The replacement of the screen is not hard but requires a bit of patience and the correct tools. (T5 Torx driver and a plastic pry tool) These tools are needed right from the get go, as the phone has to be taken apart and the screen has to be removed before you order a screen taking a guess at which of the 4 series variations of screen your phone uses. This is very important as your phone will not work with a variation that is not exactly the same as the series your phone has now.

 

The various series can be identified as a six digit number on the back of the screen, either a 001/111, 002/111, 002/444, 004/111, 402/444.  The 402/444 series is also interchangeable with the 002/111. I have fully tested this out and am 100% that they are interchangeable. I believe they are the same screens with just an updated series # or new licensed manufacturer.

 

(edit) The phone screens also interchangeable between the 9780 and 9700 bolds.. So if you see an ad for a 001/111 for the 9700 it will also replace the 001/111 on the 9780.

 

So, after you have the correct series # and the colour of the screen (Black or White) you can indeed go onto e-bay and order your new screen for around $28 - $34 dollars and that usually includes free shipping.

 

If you need any more help with this, please feel free to message me..

 

P.S.  This should only be done if your phone is out of warranty or if you do not mind losing whatever warranty your phone still has.."

 

 

There is a less drastic line of approach that has been suggested by some other users in this instance and that is to try a reinstall of your OS on your phone.. This is a step that I personally would not even mention, as I have repaired many instances of "White screen/coloured mosaic screen", and have never found it to be a software problem. I believe that other contributors just run their generic Spiel and diagnostic workthroughs for many of the problems encountered here regardless of experience.

Remember, There is never a stupid question, just stupid answers.

("If any advice that was offered by me helped, Please click on the Thumbs up on the post or click Accept as Solution. Thanks and it was nice to help you out ")

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New Contributor
Nicola94
Posts: 9
Registered: ‎10-09-2012
My Device: Blackberry Curve 8520

Re: White screen of death, Rebooting OS not working!

Connect your charger while loading the OS, this will help get it fully loaded. To stop the problem get a new bettery, I had the same problem but couldnt upgrade any software.
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New Member
vkrntshrm2
Posts: 1
Registered: ‎04-21-2013
My Device: Blackberry Torch 9860
My Carrier: Airtel

OS wiped; unable to reload by any known means, i.e. apploader, BBSAK, Desktop Software

I own a Blackberry Torch 9860. It has been causing software related problems from past 5 months. I have been able to deal with the problems until this time. I'm familier with loading a new OS. This time when my phone hung in its reboot process, as usual i wiped the OS using BBSAK. But, when i tried loading the OS again, my computer fails to detet any device software.

  • BBSAK doesnt find any OS installed on PC
  • Apploader says blackberry desktop software doesnot have any device software installed for my phone
  • blackberry desktop manager asks to update/repair software on connecting the device. Then it asks to get the updated version of device software. but when i click on get update it says "a component needs to be installed for desktop software". when i cick on install component then the window loads, installation begins and asks to close other blackberry applications. Even on closing these applications the installation of the desktop software component doesnot proceed. It closes thereafter in between.

Please solve my problem. Cannot afford a new blackberry right now.

 

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Hall of Famer II
sdgardne
Posts: 47,973
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: OS wiped; unable to reload by any known means, i.e. apploader, BBSAK, Desktop Software


vkrntshrm2 wrote:

I own a Blackberry Torch 9860. It has been causing software related problems from past 5 months. I have been able to deal with the problems until this time. I'm familier with loading a new OS. This time when my phone hung in its reboot process, as usual i wiped the OS using BBSAK. But, when i tried loading the OS again, my computer fails to detet any device software.

  • BBSAK doesnt find any OS installed on PC
  • Apploader says blackberry desktop software doesnot have any device software installed for my phone
  • blackberry desktop manager asks to update/repair software on connecting the device. Then it asks to get the updated version of device software. but when i click on get update it says "a component needs to be installed for desktop software". when i cick on install component then the window loads, installation begins and asks to close other blackberry applications. Even on closing these applications the installation of the desktop software component doesnot proceed. It closes thereafter in between.

Please solve my problem. Cannot afford a new blackberry right now.

 


Hi and Welcome to the Community!

I recommend the following process, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Now attempt these tricks to get your BB to recover:

 


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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