Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
Tony9780
Posts: 26
Registered: ‎07-13-2013
My Device: BOLD 9780
My Carrier: Cable & Wireless (LIME)

Why does my BB camera zoom button not work sometimes?

Sometimes when I'm taking a photo with my BlackBerry built in camera, the zoom function refuses to work. How can I fix this?

Please use plain text.
Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Why does my BB camera zoom button not work sometimes?

Hello Tony9780

 

Do a hard reset, that is, taking battery out while the phone is fully powered. Wait about a min, reinsert, then let phone go through its cycle. Zoom is back.

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
Please use plain text.
Regular Contributor
icedgorilla
Posts: 63
Registered: ‎07-21-2013
My Device: 9900
My Carrier: xl

Re: Why does my BB camera zoom button not work sometimes?

Hi there,

what type of BB are you using?

if after you reinstall o/s the problem persist, it might be a hardware problem

 

on some BB, after we used it for a while, some dust or some kind, deposited on the edges of the camera.

the camera supposed to move in and out when you zoom in and out.

if you lucky, sometimes if you give a gentle push on the back case where the camera lense is

(NOT TOO HARD as you might break the glass/plastic thing) the zoom back to normal :smileyhappy:

 

 

Please use plain text.