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BlackBerry® Bold™

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Guru I
John_Clark
Posts: 14,617
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Wi-fi will not turn on....please help!!

I still don't quite understand your description. You say the wifi can be checked but then you say it's greyed out when it should be white. The letters "wifi" would usually be black, not white. If you're able to add the "check" where is this red X coming in? Can you post a picture?

I've seen issues where the wifi can be checked but it soon disappears and the wifi radio never really turns on. Is that what is happening?
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New Contributor
Angelicbeauty
Posts: 9
Registered: ‎10-12-2012
My Device: Blackberry Bold 9000
My Carrier: T-Mobile

Re: Wi-fi will not turn on....please help!!

Thanks for your patience John :smileyhappy:

I was trying to take a screen shot, which was a bi complicated, but this is what I've come up with. Here is a link to the screen shot. I hope it shows clear enough :/

http://farm9.staticflickr.com/8329/8079118369_a132053da1_m.jpg

I'm able to put a check in the wifi box, but afterwards, the word "wifi" goes grey and the red "x" stays. Nothing happens.
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Guru I
John_Clark
Posts: 14,617
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Wi-fi will not turn on....please help!!

OK....I'm afraid it's probably not fixable. If you do a Google search for "blackberry wifi won't turn on" you'll find lots of threads about this problem. I've been through many of them and nobody has a solution. The wifi radio or antenna has probably failed.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
Angelicbeauty
Posts: 9
Registered: ‎10-12-2012
My Device: Blackberry Bold 9000
My Carrier: T-Mobile

Re: Wi-fi will not turn on....please help!!

That's probably what wrong :smileysad:

Thanks for your help John.

Britt
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New Contributor
entspannt
Posts: 6
Registered: ‎02-26-2009
My Device: Not Specified

Re: Wi-fi will not turn on....please help!!

[ Edited ]

I'm having the same problem. WIFI is always grayed out, and turning it on leads to a message to turn on the wifi... that started when I updated the OS about a year ago, and yea, it's a 9000 and warranty is gone :-(

 

btw, the phone was originally sold via vodafone, who are known to deliberately **bleep** up services and functions in your bb  -

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