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BlackBerry® Bold™

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cma
Contributor
cma
Posts: 10
Registered: ‎01-27-2012
My Device: Playbook, blackberry bold 9900
My Carrier: Bell Canada
Accepted Solution

Wifi call icon disappeared

I have a Bold 9900 and had wifi calling (BBM Voice) installed and working for months. Recently my BBM Voice icon has disappeared. How can i reinstall? Do I need to delete BBM and install again?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Wifi call icon disappeared

Hello cma and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with BBM.

 

Under Options>Device>Application Management what is the BBM Version listed?

 

When you go to www.blackberry.com/bbm on your device Browser and go to install BBM, do you get a prompt to replace the same version or install the new one? 

 

Thanks!

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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cma
Contributor
cma
Posts: 10
Registered: ‎01-27-2012
My Device: Playbook, blackberry bold 9900
My Carrier: Bell Canada

Re: Wifi call icon disappeared

it was version 7.0.0.126. upgraded to the latest, that fixed it. Thanks!

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Wifi call icon disappeared

Glad to hear things are working.

Please be sure to let us know know if you have any further questions :smileyhappy:

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.