BlackBerry® Bold™

[Jeric143]

i have a problem connecting to a wifi network and i think the problem is that i don't have a root certificate that would allow me to access a connection and also UMA is disable..i don't what else i have to do...it's really frustrating...pls. help me with this matter...

if its true that i need to have root certificate, how and where i can get it or download it?

and how do i get UMA installed on my phone.?..

[hatchback]

Hey Jeric143,

Welcome to the BlackBerry® Support Community Forums.

To better assist you, can you please clarify the issue you are having connecting to a Wi-Fi network? Have you tested multiple Wi-Fi networks?

Also to address your question regarding UMA, I would suggest contacting your wireless service provider to verify they offer this option, this is a wireless service provider controlled feature.

I look forward to hearing back from you.

Cheers.

[tanzim]

Hi Jeric143,

Check the below knowlegebase articles -

• KB13299 How to use the Wi-Fi Diagnostics tool to troubleshoot Wi-Fi issues
• KB14477 Unable to connect to a Wi-Fi network
• KB15204 Wi-Fi enabled BlackBerry smartphone prompts the user to trust a new BlackBerry certificate when connecting
• KB29087 Unable to browse the Internet over a Wi-Fi connection on the BlackBerry smartphone