10-12-2012 09:09 AM
I am still having a problem with the wifi radio turning on by itself. No real issue, just battery usage. I am unable to re-install the software (version 7) because Desktop thinks the software is the current version. I'm pretty sure a total re-installation of the software would fix it. How do I do this?
10-16-2012 02:22 PM
One of these KB articles should help you back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. Please make sure to select View other Versions to reinstall the same version of BlackBerry® Device Software.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue you are having with Wi-Fi® has been resolved before restoring any data from your backup file.
Hope this helps.
10-19-2012 08:29 AM
Since the View other Versions option is unavailable, try backing up your BlackBerry® Bold™ 9900 smartphone and starting a software reload without the battery inserted. This KB provides further steps. "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/L13o3O
10-21-2012 04:08 AM
Thanks, but that doesnt work either. After the Update button is pressed, it checks for software updates and gives me "repair" or "cancel". On "repair" it finds no new software updates.
Anything else I can try???
10-22-2012 07:37 AM
Since you are unable to reload your BlackBerry® Device Software, I would recommend contacting your wireless service provider for other options.
10-26-2012 11:00 AM
You have got to be kidding me.
Do you think Apple sends customers to Rogers for help. Come on guys, lets get creative. Can you send me a link to do a one-off download from Rim somewhere?
Don't give up on me FS