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BlackBerry® Bold™

New Contributor
Posts: 2
Registered: ‎09-11-2013
My Device: Bold 9780
My Carrier: o2

Wiping all on Blackberry?

I need to pass my old Bold 9780 on to someone else. How do I wipe all information on the handset? Contacts, text messages, emails and stop any further emails coming to this hand set. Please tell me this is straight forward!


Thanks in advance.

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Wiping all on Blackberry?

Hello Bickers5


How To Wipe The BlackBerry® Clean And Set It Up Again


To erase all the data on your BlackBerry device, complete the following steps.

  1.     Go to Options.
  2.     Select Security Options.
  3.     Select General Settings.
  4.     Click the Menu key.
  5.     Select Wipe Handheld.
  6.     Click Continue.
  7.     Type “blackberry”. All the data on the BlackBerry device is erased.



Once it is wiped, hard-reset the handheld and perform BlackBerry Wireless Activation again.

Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
Hall of Famer II
Posts: 54,982
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Wiping all on Blackberry?

When transferring a BB, there is much more to do than merely wiping...refer:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.

New Contributor
Posts: 2
Registered: ‎09-11-2013
My Device: Bold 9780
My Carrier: o2

Re: Wiping all on Blackberry?

Thank you very much for that, it' worked a treat. I wouldn't have found that without help, I think maybe blackberry should make that information more prominent. Thanks again.