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BBBusinessUser
Posts: 2
Registered: ‎01-17-2013
My Device: Bold 9900
My Carrier: T-Mobile

Wireless reconciliation is not working

I'm using a Bold 9900 on T-mobile.  I have two business email accounts set up on my phone, one via BES and one via IMAP.  The BES account reconciles perfectly.  However, the IMAP account does not.  I've got it set up for wireless reconciliation, I'm attached to the wireless network, and the desktop is set to win on conflict.  Manually reconciling doesn't even work.  Is there some sort of conflict between BES and IMAP accounts that will keep the IMAP account from reconcling?  I guess I'm trying to figure out if this is an ISP, Blackberry or T-Mobile problem and go from there. 

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Hall of Famer II
sdgardne
Posts: 47,604
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Wireless reconciliation is not working

Hi and Welcome to the Community!

 

Please refer to this KB:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

Depending on exactly which reconciliation features are working, it may well be WAD -- Working As Designed. Please compare the specific features against the KB.

 

Good luck and let us know!


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New Contributor
BBBusinessUser
Posts: 2
Registered: ‎01-17-2013
My Device: Bold 9900
My Carrier: T-Mobile

Re: Wireless reconciliation is not working

It is partially WAD (like that one).  And to that end, I can live with items sent from my desktop not showing up on my blackberry, but it does not save items sent from my blackberry to my desktop.  This has become a big issue, business-wise.  I know our email server is properly set up to handle this sync as my operations manager is able to reconcile her sent emails from the IMAP email accounts on her blackberry to her desktop.  There are only two differences: her blackberry does not also have a BES account and she's on Verizon, not T-Mobile.  That's why I was wondering if there was a conflict between BES and IMAP, or maybe it was just a T-Mobile issue.

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Hall of Famer II
sdgardne
Posts: 47,604
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Wireless reconciliation is not working


BBBusinessUser wrote:

it does not save items sent from my blackberry to my desktop.


Well, it does say "In Some Cases" for that item...then again...


BBBusinessUser wrote:

my operations manager is able to reconcile her sent emails from the IMAP email accounts on her blackberry to her desktop.


Given that, I suggest you conduct the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email account.

 

I doubt that it's some interference with BES, but your experiment would be to remove the BES account from yours and see if things change for you.

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.