09-07-2011 05:42 AM
I have Word To Go and Excel To Go on my Bold 9780 handset. When I try and activate the apps I get the following error message in Word To Go: - ."Error Starting WordtoGo47:Module 'DocsToGoCommon47'not found". In Excel, To Go a similar message: - "Error Starting SheetToGo47:Module 'DocsToGoCommon47' not found".
How do I correct the propblem please?
Do I need to uninstall and then reinstall? If so, what is the process please and where do I find the apps to reinstall?
Is there a better solution that won't cost me heaps?
The apps work OK on my Blackberry Playbook!!
09-07-2011 06:21 AM
09-07-2011 08:10 AM
Thanks for that. Sadly, it seems as if the apps did not install properly in the first instance and hence they don't appear in the application list when I connect my phone with my Desktop Software. I need to "delete" them from my phone somehow and then "reinstall" them properly and/or do an upgrade so that they don't come up with the error message?