Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
juegger48
Posts: 4
Registered: ‎11-19-2008
My Device: Bold 9000

Word to Go opens always Internet Connection

I have installed standard WordtoGo and if i am open on my blackberry bold excel i am able to browse the media card and it is possible to open the excel sheet. If i am trying the same with a word document the application is trying to open a internet connection. The error message is inside outside firewall a connection is not allowed due to IT Policy. Why

is it not possible to open a word document from the media card like in excel?

Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Word to Go opens always Internet Connection

You are connected through any exchange server?
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
juegger48
Posts: 4
Registered: ‎11-19-2008
My Device: Bold 9000

Re: Word to Go opens always Internet Connection

Yes i am connected over BES Blackberry Entreprise Server to the exchange server.

Thank you for helping me

Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Word to Go opens always Internet Connection

Ask your IT Guys if they have a firewall running
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
juegger48
Posts: 4
Registered: ‎11-19-2008
My Device: Bold 9000

Re: Word to Go opens always Internet Connection

I know our IT guys are running a firewall, but i like to open a file with Word To go on my device. The file is located on my device and then i receive this error. If i am doing the same thing with excel i do not have any problem. Why?

Thank you if somebody is helping me

New Contributor
juegger48
Posts: 4
Registered: ‎11-19-2008
My Device: Bold 9000

Re: Word to Go opens always Internet Connection

sorry it is not solved!!!!!!!