BlackBerry® Bold™

[jessyitalie]

Hi Guys

I downloaded the BB desktop software because I needed to update the BB, so I connected the Blackberry Bold to the computer. and somewhere it decided to clean my phone completely. I was NOT asked to back up. I have asked some friends and they said that usually its always asking to backup before. I'm very disappointed by the last hapennings at RIM.

Is there anyway I can recover the lost data. As we can do with computers can we do the same with BB phone?

I also have searched on my laptop some "ipd" files and found some strange MFL files but I cannot read them.

Please anyone have some ideas? Are there any blackberry experts who can help?

Thanks a lot

Jessy

[JSanders Resident Expert]

You need to search your entire PC for any "*.ipd" file, normally saved in your MyDocuments folder.

If you find them, good. Don't touch them, there is nothing on your PC that can read them, they are used for restoring, so you can't open and view them first.

[jessyitalie]

Hi again

Thanks a lot for your reply...

Actually it's a little bit more complicated. In my previous laptop I've found some ipd files but they are very old  they've been created in "2006" and in my new laptop (the one I've lost my datas with) there is no ipd files. So is there a chance to get back to my datas without these files?

Thanks again

your reply was really helpful anyway

cheers

[JSanders Resident Expert]

No backup file... no restore. Correct.

The upgrade SHOULD have made a backup.

Are you certain it upgraded the device operating system? It really would have asked or warned you what it was about to do, before upgrading.

[jessyitalie]

Hi again
thanks a lot for your reply;
Searching for ipd files I've found some similar and different files like :
atipdll64 in windows files. Not sure if this can help. Anyway I really need a technical support as I'm sure datas gone somewhere before this happened. Do you know if there are some blackberry experts at RIM who can help? I heard about the technical incident staff at RIM, also I've just found on internet a blackberry backup converter at http://www.blackberryconverter.com/free-download/ do you think this can help me?
Thanks again for your support and help