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BlackBerry® Bold™

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New Contributor
meganlouise97
Posts: 2
Registered: 10-09-2011
My Carrier: o2

a white screen keeps showing on my bold

[ Edited ]

my bold 9780 keeps showing a white screen. i kept trying to reboot it but whenever the blackberry reboot screen came up it changed to a blank white screen and wouldnt move from there. i took it into a o2 shop & they said to update the software so i did that but still the white screen shows. although it doesnt show now when i am trying to reboot my phone it still shows it while im using my phone and i have to do a battery pull before it will leave the white screen. i can still recieve messages while the white screen is there but i cant see the screen to read them. 

i need my phone fixed!!!!!!!!!!!!!!!!!

HOW DO I FIX IT?

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BlackBerry Technical Advisor
Cpt_Sweatpants
Posts: 1,805
Registered: 01-27-2010

Re: a white screen keeps showing on my bold

Hi meganlouise97

 

I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for Windows

Thanks

 

 

-CptS

 

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New Member
MBevan2
Posts: 1
Registered: 10-13-2011
My Carrier: AT&T

Re: a white screen keeps showing on my bold

I'm having the same issue, but my desktop software doesn't recognize my device.  It keeps trying to connect, but can't seem to.  Now what?

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New Contributor
meganlouise97
Posts: 2
Registered: 10-09-2011
My Carrier: o2

Re: a white screen keeps showing on my bold

thanks:smileyhappy: i have already done the thing with the software and still it wasnt working right. i have sent it away now to get fixed now so hopefully that will do it:smileyhappy:

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