10-09-2011 04:42 AM - last edited on 10-09-2011 10:18 AM
my bold 9780 keeps showing a white screen. i kept trying to reboot it but whenever the blackberry reboot screen came up it changed to a blank white screen and wouldnt move from there. i took it into a o2 shop & they said to update the software so i did that but still the white screen shows. although it doesnt show now when i am trying to reboot my phone it still shows it while im using my phone and i have to do a battery pull before it will leave the white screen. i can still recieve messages while the white screen is there but i cant see the screen to read them.
i need my phone fixed!!!!!!!!!!!!!!!!!
HOW DO I FIX IT?
10-13-2011 10:42 AM
Hi meganlouise97
I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for Windows
Thanks
-CptS
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10-13-2011 01:07 PM
I'm having the same issue, but my desktop software doesn't recognize my device. It keeps trying to connect, but can't seem to. Now what?
10-15-2011 12:50 PM
thanks
i have already done the thing with the software and still it wasnt working right. i have sent it away now to get fixed now so hopefully that will do it![]()