Hello katiebellett
Welcome
Does BlackBerry desktop software recognise your device when you connect if not you had to use Apploader to load the OS on your device.Have a look :
KB10144 : How to Force the detection of the BlackBerry smartphone using Application Loader.
I hope you have your device backup ,please try it and let us know.
Additional information :
KB23954 "App Error 606" is displayed on the BlackBerry smartphone
Prince
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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
