BlackBerry® Bold™

[polazzorino]

I download the app world and once I try to open it I have an error message that said "DNS erro" and close the app world application, I already reload the complete software and redownload the app world to many times and still having the same error message.. anyone knows what to do?

[sdgardne]

Hi there!

I suggest the following steps:

1) Register HRT

• Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!

[polazzorino]

I already did it once I get the error message, I also reload the software thinking it was a problem with the software and reinstall the app world.. but didnt work

[sdgardne]

OK...then do all other internet-related services function fine on your BB? Can you browse the internet with the browser? Are you sending/receiving BIS-based emails?

[polazzorino]

Is working fine, sometimes loads slow but is working fine. It just the app world that give me too many problems and bother me because I can't download from it... Sometimes let me to download if does not appear the error message, otherwise if the error message appear the application close it out by itself