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BlackBerry® Bold™

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New Contributor
eamon78
Posts: 3
Registered: ‎04-26-2013
My Device: bold

backed up phone last night and lost all emails and settings on phone.

re tried setting up using blackberry id but it will not allow it. 

 

what can i do to sort

Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900

Re: backed up phone last night and lost all emails and settings on phone.

so you connected to BB desktop manager and backed up your data ?
explain what happened after that?
New Contributor
eamon78
Posts: 3
Registered: ‎04-26-2013
My Device: bold

Re: backed up phone last night and lost all emails and settings on phone.

pulled all info off, photos etc... 

It came up that there was a software update available, updated, the phone restarted.

i recieved 2 nr registration emails, then no email account. 

 

so in setting i've gone to email accounts, put in blackbberry ID to recover email account settings, but it comes up password invaid, so i've reset the password for blackberry ID and still invaid.

 

is this the same password it's asking for?

 

 

Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900

Re: backed up phone last night and lost all emails and settings on phone.

email settings will be asking you for your email password
BBid is only for BBM world and BB services
try sending the service books on the email account
if you get these the email is working
New Contributor
eamon78
Posts: 3
Registered: ‎04-26-2013
My Device: bold

Re: backed up phone last night and lost all emails and settings on phone.

will do thanks.
Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: backed up phone last night and lost all emails and settings on phone.


rosebags wrote:

BBid is only for BBM world and BB services

Not quite complete. On newer devices/OS levels, BB ID also associates the BIS account, which contains the email account credentials. So, logging into the same BB ID on the device (or, indeed, a new device) would re-establish the connection to BIS, and thereby the stored BIS settings for email accounts.

 

So it may come down to this:

  • "so in setting i've gone to email accounts, put in blackbberry ID to recover email account settings, but it comes up password invaid, so i've reset the password for blackberry ID and still invaid."

Exactly what is going on there may be important. Example...BB ID password reset emails are never delivered to the device itself (for security reasons). Hence, to actually accomplish the BB ID password reset, the user must be able to access the email account that is associated to the BB from other than the BB (e.g., PC/browser webmail).

 

Alternatively, if it has been received and processed, yet still comes up invalid, it may simply be a matter of properly entering, on the BB keyboard, the proper ATL, CAPS, SYM and other key modifier keys so as to result in the correct characters to enter into the password field.

 

So, more questions than answers may yet exist for this issue...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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